Refund & Exchange Policy

1. Overview

At Sarapil, we take great pride in the quality of our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before making a return or exchange request.

2. Eligibility for Return & Exchange

You may request a return or exchange within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• All original tags and packaging are intact
• The item is not a sale or discounted item (final sale items are not eligible)
• Proof of purchase (order number or receipt) is provided

3. Non-Returnable Items

• Items that have been worn, washed, or damaged by the customer
• Items without original tags or packaging
• Sale or heavily discounted items
• Customized or personalized items

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us via WhatsApp within 14 days of receiving your order. Include the following:

• Your full name and order number
• The item(s) you wish to return or exchange
• The reason for the return or exchange
• Clear photos of the item(s)

5. Exchange Process

If you wish to exchange an item for a different size or color, we will do our best to fulfill your request based on current stock availability. If the desired item is not available, we will offer a store credit or refund.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method or as store credit

7. Shipping Costs

• If the return is due to a defect or our error, we will cover the return shipping cost
• If the return is due to a change of mind or wrong size ordered, the customer is responsible for return shipping costs

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery with photos. We will arrange a full replacement or refund at no additional cost to you.

9. Contact Us